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Of those currently investing in GAI, 31% are researching how it can help with customer service enquiries, though those currently implementing Generative AI are more focused on using it for lending automation. To check if this is the latest version available, go take a look at the Oculus Release Notes page. ![]() Only 34% of UK banking institutions are using GAI today, but 47% are investing in GAI research, and 44% in the technology’s implementation. Much of the research funding for generative AI comes from industry itself (NVIDIA, Meta, Google, Google and OpenAI. Most UK banks aren’t yet using Generative AI but are investing in its research and implementation. Scientific research within generative AI is a huge driver of new capabilities. At 24%, a lack of human understanding of customer emotions and concerns was another notable worry. 26% of respondents expressed disquiet at the reduction in human oversight, with a further 26% apprehensive at the potential for discrimination and bias. UK bankers cannot seem to agree on what the most pressing concern is about GAI. Approximately 22% of those surveyed described themselves as “excited”, while 21% claimed they were “curious” about the technology, and 20% instead claimed to be “indifferent”, demonstrating Generative AI divisive nature. Generative AI is seen almost equally as friend and foe: The UK banking industry’s perspective on GAI is marked by a mixture of excitement and indifference.
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